FAQ

If you find a lower price from one of our competitors, we will match that price!

Yes! If you find an identical product listed for a lower price from one of our competitors, we will match that price. To verify, you will need to email us the advertisement or tell our sales representatives where to find it.

Some price match exclusions may apply, such as items listed on Amazon, Walmart, eBay and Chewy.com.

Our website has gotten an upgrade! Experience the new GroomersChoice.com and all of its new features and benefits. We said "Site, bye. ? " to our former website and launched this exciting digital experience, tailored just for you.

Watch this video to learn more about our new and improved online experience:

Here are some new features we know you'll love: 

• Responsive website design, so you can easily browse our site on any device
• Enhanced customer account features, including the ability to message our staff, send return requests, print receipts for past orders, re-order products and more
• Catalog request form for our physical catalogs
• Enhanced product pages with more photos, videos and detail
• New and improved SDS Directory
• Shareable wishlists of your favorite products
• A brand new resource section and Groomer's Choice Blog!
• An expansive, searchable library of frequently asked questions and how-to articles
• Easy-to-use navigation to pinpoint exactly what you're shopping for

If you have any questions regarding the new website, please contact us by email at wecare@groomerschoicie.com or by calling us at 888-364-6242.

Accounts are required for GroomersChoice.com.

All users will need to create an account for GroomersChoice.com. Creating an account allows you to easily manage your future orders, create wish lists and more.

Note: If you had an account on our previous website, you will still need to create a new account. You may use your same username and password to create your new account.

If you can't remember your GroomersChoice.com password, you will need to reset it. This can be done by clicking 'Forgot your password?' on the Sign In page. After submitting your email address, you will receive an email with instructions on how to complete resetting your password. If you haven't received the password reset email, please check your junk or spam email folders. Still not seeing it in your inbox? It could be because you haven't set up a new account.

Note: If you are experiencing errors when logging in, it could be because you haven't created your new account. All users are required to create an account on our new website, even if they had an online account on our previous website. Those with previous logins can use the same username and password associated with their old account when creating their new account.

We really wish we could, but at this time, we do not offer shipping internationally.

In some cases we do ship to Canada. Please call 888-364-6242 for more info.

We sure do! Orders $99 and over (with eligible products) can ship for free. Restrictions apply.

Yes! Orders of $99 or more ship for FREE when shipping within the contiguous United States (does not include Hawaii, Alaska and Puerto Rico).

Of course, there are a few caveats. Please note the following restrictions:

• Discounted shipping applies to orders in the contiguous United States only (does not include Hawaii, Alaska and Puerto Rico).
• Items not eligible for discounted shipping include, but are not limited to, tables, tubs, crates, dryers, large packages, motor freight and drop ship items.
• Free shipping over $99 is not valid for contracts and tier-pricing accounts, or customers with special negotiated pricing.

Contact Customer Service for next steps. However, please note you will be responsible for return shipping costs.

First, contact our Customer Service Department for information on next steps. Note that in this situation, you are responsible for return shipping costs. After verification/inspection, Groomer's Choice Pet Products will refund the purchase price to the original payment method.

Please note:

• Seasonal items, books and DVDs may not be returned unless defective and can be exchanged only for the exact item/same title.
• All drop-shipped items (noted on your invoice) must be returned directly to the manufacturer.
• Merchandise outside of the 30-day return window must be returned to the manufacturer and will fall under manufacturer return/warranty guidelines.
• On non-defective items, the customer is responsible for paying return shipping costs to Groomer's Choice Pet Products as well as all shipping costs to reship any exchange items back to the customer.

After an order is placed, we require you submit a new order to streamline our fulfillment processes.

Thank you for placing your order with us! We are mostly likely already working on getting your items out the door.

To better serve our customers, we are making efforts to streamline our fulfillment processes in our warehouses to continue offering industry-leading ship times. That means that after your order is placed, any additional items you wish to purchase must be placed on a separate order.

Want to add on to your order? Contact us at 888-364-6242 or email us at wecare@groomerschoice.com.

Most orders arrive in 1 to 3 business days with standard shipping from one of our four warehouses.

Groomer's Choice Pet Products offers CRAZY FAST shipping. (Like dog zoomies fast!) Your order will ship and arrive in 1 to 3 business days with standard shipping from one of our four strategically located warehouses.

Keep in mind that this does not apply to shipments outside of the contiguous United States.

We also offer Next Day Air, 2nd Day Air and 3 Day Select in cases where orders need to be expedited. These options will not qualify for free shipping.

If we've made an error with your order, we want to make it right! Please contact us right away at 888-364-6242 or email wecare@groomerschoice.com.

At Groomer’s Choice Pet Products, we strive for 100% accuracy, but since we only employ humans, we sometimes make mistakes.

If we’ve made an error with your order, we want to make it right. Please contact us as soon as possible using your preferred method:

• Call our Customer Service Department at 888-364-6242 (M-F, 7 a.m. - 6 p.m.)
• Email our Customer Service Department at wecare@groomerschoice.com
• Submit an RMA ticket request

From there, our Customer Service Department will reach out to you with next steps.

 

Along with Visa, Mastercard, American Express, and Discover, we have additional payment methods to meet your needs.

Thanks for your interest in Groomer's Choice! We are one of the nation's top distributors and manufacturers of pet grooming products and are honored to serve you.

In terms of payment for our groomer's services and consumers, we accept Visa, Mastercard, American Express and Discover cards. If you want to pay by check or money order, we’ll accept those, too!

If you are one of our Global Accounts, your payment terms may be different than the methods listed above. Please chat with your Global Accounts representative with any questions or concerns.

Groomer's Choice Pet Products prioritizes the safety of your financial information and adhere to PCI compliance.

Groomer's Choice Pet Products prioritizes the safety of your financial information. There are several reasons why we request your CVC (or CVV) code:

• To ensure proper PCI compliance
• To ensure orders are not fraudulent
• To ensure your account information remains safe

Thank you for your cooperation as we continuously strive for financial and security excellence in our company.

Some situations warrant shipping charges, even if the merchandise total is over $99.

If you find yourself in this situation, ask yourself the following questions:

Am I located in the contiguous United States? If you are outside of the contiguous U.S., our shipping discounts, including FREE shipping, do not apply

Does my order contain a drop shipped item? Select products, such as dryers, are drop shipped directly from the manufacturer. These items do not qualify for free or discounted shipping.

Are my items shipping from multiple warehouses? In some situations, orders will be fulfilled from several warehouses. If this is the case, you will be responsible for any of the remaining shipping costs.

If none of these applied to your order, please call 888-364-6242

Sometimes, we are out of stock on items in all of our warehouses. When this happens, we have a time-based approach for either moving forward or cancelling that order.

We work diligently to ensure all products listed in our catalog and on our website are available in our warehouses. However, due to circumstances beyond our control, sometimes we are out of certain items.

We gladly accept backorders on items of $15 or more. If an item you ordered:

Arrives within 30 days, the item(s) will ship out automatically with applicable shipping charges.

Arrives between 30 to 60 days, you will be contacted prior to the shipment of your backordered item(s).

Hasn’t arrived within 60 days, your order will be canceled.

If you have any questions about your order, please contact your sales representative.

Specific equipment purchases, such as DuraDog equipment, do qualify for free shipping, if over $2,500.

DuraDog equipment orders totaling more than $2,500 qualify for FREE shipping.

Please note that this is not valid for contracts and tier-pricing accounts, or customers with special negotiated pricing. Excludes shipments to Hawaii, Alaska, Puerto Rico and international destinations.

Drop shipped items are any product we do not stock in our warehouses and instead, utilize other manufacturer's warehouses to fulfill an order. These items do not apply for our free shipping program.

While most products we carry are stocked at one or all of our four warehouses, we do include drop shipped items in our product catalog. Drop shipped items are any product we do not stock in our warehouses and instead, utilize other manufacturer's warehouses to fulfill an order.

Unfortunately, due to the nature of drop shipping, we do not offer free shipping benefits with these items. All drop shipped products will include a shipping charge, which is reflected in your shopping cart.

All drop shipped items will include this information in the description of individual product pages.

Groomer's Choice will cover the shipping from one warehouse. After that point, any fulfillment from additional warehouses would be covered by you.

Groomer's Choice has four strategically located warehouses across the United States, each stocked with products from our catalog. But sometimes, we run out of items at one of our facilities.

In that case, Groomer's Choice looks at the second closest warehouse to you that does have the item in stock. We cover shipping expenses from the first nearest warehouse when your order totals $99 or more.

However, though less common, your order may need to ship from more than two warehouses. Any shipping costs from an additional warehouse will need to be covered by you.

All items you purchase from Groomer's Choice have a 100% money back guarantee within the first 30 days. Some items, like equipment, fall under individual warranties.

Groomer’s Choice stands by our products, and, therefore, any item you buy from us has a 100% money-back guarantee within the first 30 days. In addition, select items, such as equipment, fall under manufacturer warranty. This will vary from item to item, and you should verify these details on an individual basis.

We'll take it! However, you will be responsible for the return costs. After inspection, we'll refund the purchase price to the original payment method.

We'll take it back! In this situation, you are responsible for paying return costs. After verification/inspection, Groomer's Choice Pet Products will refund the purchase price to the original payment method. (On non-defective items, the customer is responsible for paying return shipping costs to Groomer's Choice Pet Products as well as all shipping costs to reship any exchange items back to the customer.)

After contacting Customer Service, we will send you the correct item and cover the return shipping costs as well as the new shipping costs to get the correct product to you.

We're sorry to hear we made an error in sending you the wrong item. Please contact our Customer Service Department and a representative will walk you through the next steps.

After verification/inspection, Groomer's Choice Pet Products will pay return shipping cost of incorrect product(s) and corrected product(s). Under normal circumstances, we will send out the correct product immediately with a return postage label.

After contacting our Customer Service Department, send your item back to us along with the receipt of shipping. We will refund you for the product, plus reimburse shipping costs.

We're sorry to hear your order didn't go as expected! In this scenario, we request you send the merchandise back to us, including the receipt of shipping costs. After verification/inspection, Groomer's Choice Pet Products will reimburse your return shipping costs and you will be refunded for the item.

If you wish to have the item replaced, we will ship out a replacement.

Merchandise can be returned within 30 days after purchase. Obtain an RMA by contacting our Customer Service Department.

We will gladly accept the return of merchandise within 30 days after the date of purchase. Items need to be returned in sellable condition, and all boxes, packaging and accessories must be returned.

The credit amount will be issued minus a 15% restock fee and/or the cost of replacing any missing items. All returns must be preauthorized with a return merchandise authorization (RMA) number and a copy of invoice, if need be.

You can obtain an RMA# by calling 888-364-6242 or emailing wecare@groomerschoice.com.

Throughout the year, we offer limited time specials and discounts. Timelines may vary and are under the discretion of Groomer's Choice.

Groomer's Choice offers limited time specials and discounts. Timelines for these offers differ and are under the discretion of Groomer's Choice. To stay up-to-date on promotions, sign up for our emails, follow us on social media @groomerschoice and visit groomerschoice.com. You may also contact our Customer Service Department to verify the length and terms of a promotion.

Only trust promo codes from Groomer's Choice sources. Note that multiple codes can't be used together on the same order.

Groomer's Choice offers limited time specials and discounts via promo codes. You should only trust promo codes provided in official Groomer's Choice sources (emails, social media, catalogs advertisements, blogs, our sales representatives, etc.) Promo codes found on third party websites are not valid or eligible for use. If you have any questions about a particular promo code, call us at 888-364-6242 or email us at wecare@groomerschoice.com, and we can confirm its validity.

Please note: multiple promotional codes cannot be used together on the same order unless otherwise noted.

Our catalog is published on a bi-monthly basis. At times, brand manufacturers could pass on newly established prices after our catalog has gone to print.

At Groomer's Choice Pet Products, we strive for 100% accuracy. However, we are not responsible for price printing errors, omissions or increases passed on by manufacturers. Some product prices, specs or descriptions can change without notice, especially those that are provided to us after we go to print for our catalog.

For current pricing, please refer to groomerschoice.com as these are updated on a frequent basis.

Whether you have drop shipped items on your order or your order had to be fulfilled from more than one of our warehouses, there are several reasons why you may be receiving multiple packages. There are several reasons why you may receive multiple packages.

Here are a few examples:

• You treated yourself or needed to stock up on product and not all the items fit into one box
• Sometimes we don't have all your items at one warehouse, so your order may come from one or more of our other warehouses
• One of your items may be backordered and will ship later
• Your order includes a drop shipped item (a product shipping directly from the manufacturer)

Sometimes, we are out of stock on items in all of our warehouses. When this happens, we have a time-based approach for either moving forward or cancelling that order.

We work diligently to ensure all products listed in our catalog and on our website are available in our warehouses. However, due to circumstances beyond our control, sometimes we are out of certain items.

We gladly accept backorders on items of $15 or more. If an item you ordered:

• Arrives within 30 days, the item(s) will ship out automatically with applicable shipping charges.
• Arrives between 30 to 60 days, you will be contacted prior to the shipment of your backordered item(s).
• Hasn’t arrived within 60 days, your order will be canceled. If you have any questions about your order, please contact your sales representative.

Expect tips and tricks from World Champion Groomers Jay Scruggs and Sue Zecco, tons of laughs, giveaways and exclusive discounts on products at Groomer's Choice.

Welcome to the world of Super Styling Sessions! World Champion Groomers Jay Scruggs and Sue Zecco are the hosts and typically groom two dogs each during the event. Throughout the show, they demonstrate best practices for various dog breeds and feature tried and true products to get the job done. They also conduct Q&A sessions with attendees, providing a personal touch to all events.

Additionally, fantastic prizes are given away to lucky attendees and ALL attendees get exclusive access to special product discounts at Groomer's Choice.

While the content presented is incredibly beneficial to professional groomers, these sessions are also valuable for others in the pet industry.

While the content presented is incredibly beneficial to professional groomers, these sessions are also valuable for groomers-in-training, veterinarians, boarding professionals and others in the pet industry.

Past sessions have included:

• Best practices and techniques for short and long-legged terriers
• Various trims and styling demonstrations for poodles
• Best practices for grooming mixed breeds
• And much more

Every Super Styling Sessions webinar is a unique experience. While events in 2020 were standalone sessions, the 2021 and 2022 certificate series allows attendees to receive certificates of completion for attendance. Some of these webinars also count toward ongoing groomer education, such as Barkleigh Production program hours. Costs may vary based on various factors.

We do not offer scholarships for virtual Super Styling Sessions at this time. However, if you would like to receive free admission, there are several ways to do so:

• Subscribers of Jay Scruggs and Sue Zecco's streaming platform, Super Styling Sessions TV, receive free passes to most webinars
• At times, Groomer's Choice and Jay and Sue will team up to offer free tickets during giveaways on social media

All registration is handled through the Zoom webinar platform.

Follow Groomer’s Choice, Jay Scruggs and Sue Zecco on social media or sign up for our email newsletters for information on registering for the next webinar.

• For SSStv Subscribers: You will receive an email from Jay prior to the event with instructions on how to redeem your free* ticket. (*Note: Some exclusions apply, including special shows such as The Stars of IG.)
• For all others: Sign up here to be notified of the next event. When it gets closer to time, we will send out the registration link. All webinar registrations are processed through the Zoom platform.

Every registrant who signs up before the live webinar date is entered to win.

A couple days before the live show, we download a list of registrants, and winners are randomly selected. A main winner is selected as well as several runners up in case the original winner cannot be contacted. Therefore, it definitely pays to register in advance to make sure your name is on our drawing list!

All webinars are free for SSStv subscribers.

Unless specifically noted, yes - all webinars are free for SSStv subscribers. One month before the live show, Jay & Sue will send out a communication on joining the webinar. Please monitor the email address and phone number you used for signing up for the streaming platform for notifications.

Registration for Super Styling Sessions is open until the start of the live webinar.

At that point, Zoom will close registrations.

Rewatch links are provided for all attendees, including registrants who cannot make it to the live event.

Yes. The day after the live show, Groomer’s Choice sends out an email to all attendees with the rewatch link. While you may watch the webinar at your leisure, please keep in mind that any exclusive product discounts have a limited timeframe after the live show.

You do not need a PayPal account to register for Super Styling Sessions. You do not need a PayPal account to pay for Super Styling Sessions registrations. Zoom uses PayPal as a credit card processor, so you may use other payment methods, such as your debit or credit card, when signing up.