Free Shipping for orders over $99 placed before 2:00pm CST.

phone: 888-364-6242
How can we help?

 

 

Payment 

 

What payment methods do you accept?

We accept Visa, Mastercard, American Express and Discover cards. If you want to pay by check or money order, we’ll accept those, too! 

How does the BatherBox subscription payment work?

If you did not purchase your BatherBox Bathing System at full price, you will be charged a monthly amount depending on your BatherBox program. 

If you are enrolled in

  • Free Use with Subscription, you must purchase at least four gallons of BatherBox coat care products each month. Your four gallons will auto ship to your address and be automatically charged to the card on file. The charged amount may vary month-to-month depending on what BatherBox varieties you purchase.
  • Own Unit with Monthly Payment, you will be automatically charged $34.99 each month. After 24 months, you will own the unit and your auto payments will stop.

For full details visit batherbox.groomerschoice.com.  

Why do I need to give my CVC code every time I order with a card on file? 

Groomer's Choice Pet Products prioritizes the safety of your financial information. To ensure orders are not fraudulent and your account remains safe, a CVC code is required for every purchase. Thank you for your cooperation.   

 

 

 

Orders

 

My order is wrong. What happens now?

At Groomer’s Choice Pet Products, we strive for 100% accuracy, but since we only employ humans, we sometimes make mistakes. If we’ve made an error with your order, please call 888-364-6242 or email wecare@groomerschoice.com to work with our Customer Service Department to correct your purchase.  

What happens if a product I want is backordered?

We work diligently to ensure all products listed in our catalog and on our website are available in our warehouses. However, due to circumstances beyond our control, sometimes we are out of certain items. 

We gladly accept backorders on items of $15 or more. If an item you ordered: 

  • Arrives within 30 days, the item(s) will ship out automatically with applicable shipping charges. 

  • Arrives between 30 to 60 days, you will be contacted prior to the shipment of your backordered item(s). 

  • Hasn’t arrived within 60 days, your order will be canceled. 

I already placed my order. Can I change it?

After an order is placed, any additional items you wish to purchase must be placed on a separate order. To better serve our customers, we are making efforts to streamline our fulfillment processes in our warehouses to continue offering industry-leading ship times.

 

 

 

 

Shipping 

 

Does Groomer's Choice offer free shipping?

Yes! Orders of $99 or more ship for FREE when shipping within the contiguous United States (does not include Hawaii, Alaska and Puerto Rico). (Restrictions apply – see below.)*

*Free Shipping Specifics: Discounted shipping applies to orders in the contiguous United States only (does not include Hawaii, Alaska and Puerto Rico). Items not eligible for discounted shipping include, but are not limited to, tables, tubs, crates, dryers, large packages, motor freight and drop ship items. Not valid for contracts and tier-pricing accounts, or customers with special negotiated pricing. 

Is it free to ship internationally? 

Like you, we wish it was, but at this time, free shipping is not available for international orders. We gladly ship our merchandise anywhere in the world and are happy to provide an international shipping quote for you. Please call 888-364-6242 for assistance with ordering and an accurate shipping total. Please note: Orders placed on groomerschoice.com will not have accurate shipping rates. You will receive a call or email with the accurate shipping total. Groomer's Choice Pet Products will no longer be shipping to freight forwarders. We appreciate your understanding and patience.

Will shipping for equipment ever be discounted? 

DuraDog equipment orders totaling more than $2,000 qualify for FREE shipping. Any DuraDog equipment purchases may be combined with BatherBox, Bark2Basics, Coat Handler and Green Groom products to total over $2,000, qualifying the order for FREE shipping. Not valid for contracts and tier-pricing accounts, or customers with special negotiated pricing. Excludes shipments to Hawaii, Alaska, Puerto Rico and international destinations.

My order was more than $99. Why did I have to pay shipping? 

If you find yourself in this situation, ask yourself the following questions:

  • Am I located in the contiguous United States? If you are outside of the contiguous U.S., our shipping discounts, including FREE shipping, do not apply
  • Does my order contain a drop shipped item? Select products, such as dryers, are drop shipped directly from the manufacturer. These items do not qualify for free or discounted shipping.

  • Are my items shipping from multiple warehouses? In some situations, orders will be fulfilled from several warehouses. If this is the case, you will be responsible for any of the remaining shipping costs. 
  • If none of these applied to your order, please call 888-364-6242 

How soon can I expect my order? 

Groomer's Choice Pet Products offers CRAZY FAST shipping. (Like Dog Zoomies fast!) Your order will ship and arrive in 1 to 3 business days with standard shipping from one of our four strategically located warehouses. Does not apply to shipments outside of the contiguous United States. We also offer Next Day Air, 2nd Day Air and 3 Day Select in cases where orders need to be expedited. These options will not qualify for free shipping. 

Why has my order shipped in multiple packages? 

There are several reasons why you may receive multiple packages. Here are a few examples:

  • You treated yourself or needed to stock up on product and not all the items fit into one box
  • Sometimes we don't have all your items at one warehouse, so your order may come from multiple places
  • One of your items may be backordered and will ship later
  • Your order includes a drop shipped item (a product shipping directly from the manufacturer)

Why am I responsible for shipping costs from another warehouse if the closest warehouse to me doesn't have the product I want in stock? 

Though less common, your order may need to ship from multiple warehouses. In this situation, Groomer’s Choice Pet Products covers shipping costs from up to two warehouses when your order totals $99 or more. Any shipping costs from a third or fourth warehouse will need to be covered by you.

 

 

 

 

Pricing & Promos

Why is the price in the catalog different than what is online?

At Groomer's Choice Pet Products, we strive 100% accuracy. However, we are not responsible for price printing errors, omissions or increases passed on by manufacturers. Some product prices, specs or descriptions can change without notice. For current pricing, please refer to groomerschoice.com

Do you price match?

Yes! If you find an identical product listed for a lower price from one of our competitors, we will match that price. To verify, you will need to email us the advertisement or tell one of our sales representatives where to find it. Some price match exclusions may apply, such as items listed on Amazon, Walmart, eBay and Chewy.com. 

I'm trying to use a promo/coupon code. Why is it not working?

Groomer's Choice Pet Products offers limited time specials and discounts via promo codes. You should only trust promo codes provided in official Groomer's Choice sources (emails, social media, catalogs, advertisements, blogs, our sales representatives, etc.) Promo codes found on third party websites are not valid or eligible for use. If you have any questions about a particular promo code, call us at 888-364-6242, and we can confirm its validity. Multiple promotional codes cannot be used together on the same order. 

I heard about a promotion, but now I'm unable to redeem it. Why can't I get that offer? 

Groomer's Choice Pet Products offers limited time specials and discounts. Timelines for these offers differ and are under the discretion of Groomer's Choice. To stay up-to-date on promotions, sign up for our emails, follow us on social media @GroomersChoice and visit groomerschoice.com.

 

 

 

 

Returns and Exchanges

 

I need to return my merchandise. How do I go about doing that?

We will gladly accept the return of merchandise within 30 days after the date of purchase. Items need to be returned in sellable condition, and all boxes, packaging and accessories must be returned. The credit amount will be issued minus a 15% restock fee and/or the cost of replacing missing items. All returns must be preauthorized with a return merchandise authorization (RMA) number and a copy of invoice, if need be. You can obtain an RMA# by calling 888-364-6242 or emailing wecare@groomerschoice.com. 

What if my merchandise is defective or doesn't work?

After verification/inspection, Groomer's Choice Pet Products will reimburse your return shipping costs. You are responsible for sending merchandise back and including the receipt of shipping costs to be refunded. If you wish to have the item replaced, we will ship out a replacement. 

What if my merchandise is different from what was ordered?

After verification/inspection, Groomer's Choice Pet Products will pay return shipping cost of incorrect product(s) and corrected product(s). Under normal circumstances, we will send out the correct product immediately with a return postage label.  

What if I no longer need or want my merchandise?

In this situation, you can return your merchandise, but you are responsible for paying return costs. After verification/inspection, Groomer's Choice Pet Products will refund the purchase price to the original payment method. (On non-defective items, the customer is responsible for paying return shipping costs to Groomer's Choice Pet Products as well as all shipping costs to reship any exchange items back to the customer.)  

Oops. I ordered the wrong item/size. What do I do?

In this situation, you are responsible for return shipping costs. After verification/inspection, Groomer's Choice Pet Products will refund the purchase price to the original payment method. 

Please note: 

  • Seasonal items, books and DVDs may not be returned unless defective and can be exchanged only for the exact item/same title. 

  • All drop-shipped items (noted on your invoice) must be returned directly to the manufacturer. 

  • Merchandise outside of the 30-day return window must be returned to the manufacturer and will fall under manufacturer return/warranty guidelines. 

  • On non-defective items, the customer is responsible for paying return shipping costs to Groomer's Choice Pet Products as well as all shipping costs to reship any exchange items back to the customer. 

What is my warranty? 

Groomer’s Choice stands by our products, and, therefore, any item you buy from us has a 100% money-back guarantee within the first 30 days. In addition, select items, such as equipment, fall under manufacturer warranty. This will vary from item to item, and you should verify these details on an individual basis. 

 

Why does the Groomer's Choice website look different?

 

Our website has gotten an upgrade! Experience the new GroomersChoice.com and all of its new features and benefits.

We said "Site, bye.